Terms of Service

Proof Positive Gutter Cleaning provides residential gutter cleaning and related exterior maintenance services within our service area.

Services may include:

• Gutter cleaning
• Downspout clearing
• Gutter inspections
• Before-and-after service photography
• Return visits and service-related support
• Additional services offered through our website from time to time

We reserve the right to modify, suspend, or discontinue services at any time.

If our technician determines upon arrival that the scheduled service is not needed, or that a different service is more appropriate for the condition of the property — for example, converting a scheduled gutter cleaning to a gutter inspection when no cleaning is warranted — we may recommend and, with the customer’s approval, modify the scheduled service and adjust the price accordingly before work begins.

Quotes generated through our website may be based on publicly available property information, mapping data, aerial imagery, customer-provided information, third-party property databases, and other available sources.

Online estimates are provided for convenience and are not guaranteed final prices.

The final service price may be adjusted if:

• Property information is inaccurate
• Square footage differs from available records
• Roofline complexity is greater than anticipated
• Additional structures are present
• Access conditions differ from those reasonably expected
• The requested service differs from the information provided during booking

Any pricing adjustments will be communicated to the customer before additional charges are incurred whenever reasonably possible. For additional details, please see our Estimate Disclaimer.

Appointment times are estimates and may be affected by:

• Weather conditions
• Traffic
• Equipment issues
• Safety concerns
• Operational requirements

We may reschedule appointments when necessary.

Customers are responsible for ensuring that the property is reasonably accessible on the scheduled service date.

By scheduling service, you authorize Proof Positive Gutter Cleaning and its representatives to enter the exterior portions of the property reasonably necessary to perform the requested services.

Customers are responsible for:

• Providing accurate property information
• Ensuring safe access to service areas
• Securing pets
• Removing hazards that could interfere with service

If access is unavailable or unsafe, service may be delayed, rescheduled, modified, or canceled.

Customers agree to provide accurate information when:

• Requesting estimates
• Scheduling appointments
• Making payments
• Submitting support requests
• Communicating with our team

Customers are responsible for maintaining accurate contact information.

Payments are processed through third-party payment processors, including Stripe.

By submitting payment, you authorize Proof Positive Gutter Cleaning to charge the payment method provided for services requested.

We do not store full credit card numbers on our systems.

All charges are due according to the payment terms presented during booking or invoicing.

Customers may request cancellation or rescheduling by contacting us before the scheduled appointment.

We reserve the right to establish cancellation and rescheduling policies and update them from time to time.

Appointments may be postponed due to:

• Weather conditions
• Safety concerns
• Equipment failures
• Circumstances beyond our reasonable control

Customer satisfaction is important to us.

If you believe there is an issue with completed work, you may contact us through our Help page or other designated support channels.

We may request photographs, additional information, or access to the property to evaluate the concern.

At our sole discretion, we may:

• Provide clarification regarding completed work
• Schedule a return visit
• Perform additional cleaning
• Offer another reasonable resolution

Submission of a support request does not guarantee a refund, return visit, or other specific outcome.

The customer acknowledges and agrees that Proof Positive Gutter Cleaning, LLC ("Company") may photograph, record, and document exterior portions of the service property before, during, and after the performance of services.

Such photographs may include, but are not limited to:

• Gutters
• Downspouts
• Rooflines
• Fascia and soffit areas
• Exterior elevations of the home
• Areas immediately adjacent to the gutters
• Conditions affecting service performance

The Company may use these photographs for legitimate business purposes, including:

• Documenting existing conditions
• Assessing service requirements
• Providing service recommendations
• Verifying work completed
• Supporting customer communications
• Maintaining service records
• Investigating customer concerns
• Quality assurance and training

Photographs taken for service documentation purposes may be stored electronically as part of the Company's business records.

If the customer separately provides marketing authorization, the Company may also use service-related photographs for advertising, promotional, educational, website, social media, print, and other marketing purposes. Unless separately authorized by the customer, the Company will not intentionally publish the customer's name, email address, phone number, or street address in connection with such photographs.

The customer acknowledges that photographs may capture portions of the exterior property that are visible from public areas or necessary to document the condition of the gutters and related exterior structures.

By scheduling or receiving services, the customer grants the Company permission to capture and retain photographs for service documentation purposes. Marketing use of photographs shall be governed by any separate marketing authorization provided by the customer.

The customer acknowledges that photographs are provided as a courtesy and documentation tool only. Due to property layout, vegetation, lighting conditions, equipment limitations, weather conditions, accessibility constraints, safety considerations, time limitations, or other operational factors, Proof Positive Gutter Cleaning does not guarantee that photographs will be captured of every gutter section, downspout, roofline segment, or exterior area of the property.

Photographs provided before, during, or after service are intended to represent examples of the conditions observed and work performed but are not intended to serve as a complete photographic record of all gutters, downspouts, or service areas.

The absence of photographs depicting a particular gutter section, downspout, or area of the property shall not be interpreted as evidence that the area was not inspected, serviced, or cleaned. Likewise, the Company does not guarantee that before-and-after photographs will be available for any specific section of the property.

Proof Positive Gutter Cleaning reserves the right to determine, in its sole discretion, which areas are photographed and the quantity and type of photographic documentation provided to the customer.

Customers may also submit photographs through our website.

These photographs may be used for:

• Service documentation
• Quality assurance
• Customer communication
• Internal training
• Operational purposes

Photographs will be handled in accordance with our Privacy Policy.

If a customer separately grants permission, Proof Positive Gutter Cleaning may use photographs of completed work for marketing, advertising, social media, website content, educational materials, and promotional purposes.

We will not intentionally publish a customer’s name, phone number, email address, or other personally identifying information without consent.

You agree not to:

• Violate any applicable laws
• Attempt unauthorized access to systems
• Upload malicious code or harmful content
• Interfere with website operation
• Submit false information
• Impersonate another person

We reserve the right to restrict or terminate access to our website for violations of these Terms.

By providing contact information, you consent to receive communications related to:

• Quotes
• Bookings
• Appointments
• Service updates
• Customer support
• Invoices
• Payment confirmations

These communications may be delivered by:

• Email
• Telephone
• SMS/text message

Message and data rates may apply.

SMS / text messaging is opt-in. You may opt in by (a) checking the SMS consent box on our online booking or estimate-request forms, (b) initiating a text conversation with our business number, or (c) giving verbal consent during a phone consultation, which our staff logs in our secure dashboard. Consent is never a condition of purchase. You may opt out at any time by replying STOP or UNSUBSCRIBE, reply START or SUBSCRIBE to opt back in, and reply HELP for assistance. Full SMS terms — message categories, frequency, and how to opt out — are available in our Privacy Policy.

Customers may opt out of marketing communications but may still receive service-related communications necessary to provide services.

To the fullest extent permitted by law, Proof Positive Gutter Cleaning shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to the use of our website or services.

Our total liability for any claim relating to services provided shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

Proof Positive Gutter Cleaning is not responsible for pre-existing conditions or defects, including but not limited to:

• Damaged gutters
• Improperly installed gutters
• Loose gutter fasteners
• Roof damage
• Rotten fascia boards
• Water intrusion
• Structural deterioration
• Hidden defects
• Existing leaks
• Landscaping issues unrelated to our services

If such conditions are observed, we may notify the customer when reasonably possible.

Except as expressly provided by law, services are provided on an “as available” and “as performed” basis.

We make no guarantees regarding:

• Future gutter performance
• Prevention of future clogs
• Elimination of all drainage issues
• Performance of damaged gutter systems
• Conditions caused by structural defects or improper installation

Gutter inspections are a good-faith visual assessment of the accessible gutters, downspouts, and related exterior areas of the property at the time of the visit.

Inspection findings and recommendations are provided for informational purposes only and do not constitute a guarantee that every defect, blockage, or condition has been or will be identified. Conditions that are concealed, inaccessible, intermittent, or that develop after the inspection are not the responsibility of Proof Positive Gutter Cleaning.

We shall not be liable for delays, interruptions, or failures resulting from circumstances beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Utility failures
• Government actions
• Labor disruptions
• Equipment shortages
• Internet or communication outages

Use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

These Terms shall be governed by and interpreted under the laws of the State of Georgia, without regard to conflict of law principles.

We may update these Terms from time to time.

Updated versions will be posted on our website with a revised effective date.

Continued use of the website or services after changes become effective constitutes acceptance of the revised Terms.

Questions regarding these Terms may be directed to:

privacy@proofpositivegutters.com