Satisfaction Guarantee Policy

We guarantee that the gutter cleaning services we perform will be completed in a professional and workmanlike manner.

If we miss a section of gutter that was included in the scope of the scheduled service, we will review the concern and, if appropriate, return to the property to address the issue at no additional charge.

Customers should report service concerns as soon as reasonably possible after service is completed.

To report a concern:

• Visit the Help page on our website.
• Submit a Help Case using your Booking ID.
• Provide a description of the issue.
• Upload photos if available.

Our goal is to respond to all Help Cases within 24 hours.

After receiving a Help Case, we may:

• Review before-and-after service photographs.
• Review customer-submitted photographs.
• Contact the customer for additional information.
• Inspect the property if necessary.
• Schedule a return visit.

Proof Positive Gutter Cleaning reserves the right to determine the appropriate resolution based on the information available.

If we determine that a portion of the scheduled gutter cleaning service was not completed as intended, we may schedule a return visit at no additional charge.

Return visits will be scheduled based on current availability and weather conditions.

This Satisfaction Guarantee may apply to:

• Missed sections of gutters included in the original service.
• Areas that were unintentionally overlooked during cleaning.
• Workmanship-related concerns directly related to the gutter cleaning service performed.

This Satisfaction Guarantee does not cover:

• New debris accumulation after service completion.
• Storms, wind, weather events, or falling debris occurring after service.
• Gutter, roof, fascia, soffit, or drainage system defects.
• Improperly installed gutter systems.
• Structural issues affecting drainage performance.
• Underground drainage issues.
• Existing clogs or defects that could not reasonably be accessed or identified during service.
• Customer dissatisfaction unrelated to the quality of completed work.
• Requests for additional services not included in the original booking.

This Satisfaction Guarantee covers the workmanship of gutter cleaning services we perform. Gutter inspection visits do not include any cleaning work, so no cleaning-workmanship guarantee applies to them.

Inspection findings and recommendations are good-faith, informational assessments of accessible areas at the time of the visit and are not a guarantee that every defect or condition will be identified.

Our preferred method of resolving service concerns is through inspection, communication, and, when appropriate, a return visit.

Refund requests will be reviewed on a case-by-case basis and are not automatically granted.

This Satisfaction Guarantee is the exclusive workmanship guarantee offered by Proof Positive Gutter Cleaning and may be modified or withdrawn for future bookings at any time.

Nothing in this policy limits any rights that customers may have under applicable law.

Questions regarding this Satisfaction Guarantee Policy may be submitted through the Help page on our website.