Cancellation & Rescheduling Policy

Customers may cancel a scheduled appointment at any time prior to the start of service.

To help us serve all customers efficiently, we encourage customers to provide as much advance notice as possible when cancelling an appointment.

Cancellation requests may be submitted through our website, by email, or by contacting our customer support team.

Customers may request to reschedule an appointment at any time prior to the start of service.

Rescheduled appointments will be assigned the next available date and time selected by the customer based on current scheduling availability.

For the safety of our customers and technicians, appointments may be postponed due to:

• Rain
• Lightning
• High winds
• Severe weather conditions
• Unsafe roof or property conditions

If an appointment must be rescheduled due to weather, Proof Positive Gutter Cleaning will contact the customer and arrange a new appointment date at no additional charge.

Customers are responsible for ensuring reasonable access to the property on the scheduled service date.

Examples of situations that may prevent service include:

• Locked gates
• Restricted property access
• Aggressive or unsecured animals
• Unsafe conditions
• Construction or obstructions that prevent safe service

If service cannot be completed due to inaccessible or unsafe conditions, the appointment may be rescheduled.

If our team arrives and is unable to perform the scheduled service due to lack of access or unsafe conditions, Proof Positive Gutter Cleaning reserves the right to reschedule the appointment.

Appointment times are estimates and may be affected by:

• Weather
• Traffic
• Equipment issues
• Emergency service requests
• Other operational factors

We will make reasonable efforts to notify customers of significant delays or schedule changes.

Proof Positive Gutter Cleaning reserves the right to reschedule appointments when necessary due to:

• Weather conditions
• Safety concerns
• Equipment failures
• Staffing issues
• Circumstances beyond our reasonable control

When possible, customers will be notified promptly and offered the next available appointment options.

Questions regarding cancellations or rescheduling may be submitted through the Help page or through any contact methods provided on the website.